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Successful Direct Marketing: An Introduction & Overview
 
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Course Overview
To be able to effectively utilize direct marketing specializations, channels and techniques it is necessary to have a broad understanding of the foundation principles. This module of the DMA Certified Marketing Professional™ Program provides a general review of traditional direct marketing channels including direct mail advertising, catalogs, print, broadcast and response advertising, and addresses newer marketing channels such as digital, mobile and web marketing. Direct marketing has been redefined in the 21st century. This module will explain the move toward multi-channel or integrated marketing, explaining what these concepts mean, how this has changed direct marketing and how such techniques can be effectively utilized by organizations. Participants that complete this module will be walked through exercises, interactive quizzes and scenarios to ensure full understanding of the channels and concepts introduced. In addition, participants will be provided examples of successful direct marketing campaigns and be directed to further reading that will enhance knowledge of the foundation concepts of direct marketing.
 
Course Content
Participants will understand the basic knowledge needed to progress through the DMA Certified Marketing ProfessionalTM Program and provide context for working in the field, and help participants appreciate the growth and economic impact of direct marketing. Students will be introduced to eight marketing requirements and techniques:
Understanding the transforming role of marketing in the 21st century
  • Why the contemporary consumer journey makes the marketing funnel obsolete
  • Learning how today’s prospects and customers decide — the chronology of purchase intent
  • Why direct is the new language of marketing
  • The economic impact of direct marketing and application
What you need to know about the direct marketing process
  • Direct marketing defined
  • Objectives and uses of direct marketin
  • Barriers to direct marketing adoption
  • Examples and applications
Learning the key elements of direct marketing
  • Channel and audience
  • Copy
  • Design
  • The offer
  • Timing 
  • Examples and applications
 
Foundations of direct marketing segmentation
  • Finding riches in niches
  • What is segmentation and how do you use
  • Geographic segmentation
  • Demographic segmentation
  • Psychographic segmentation
  • Synchrographic segmentation
  • Social segmentation
  • Behavioral segmentation
  • Examples and applications
 
Measuring direct marketing performance
  • Performance indicators and metrics
  • Front-end and back-end measures
  • Characteristics of good key performance indicators
  • The range of key performance indicator
  • Processes to manage accountability and effectivenesss
  • Examples and applications
 
Building customer relationships
  • Why customers are an organization’s number one asset
  • Establishing trust and credibility with customers
  • Making adjustments to comply with the customer’s needs
  • Benchmarking relationship-building efforts
  • Examples and applications
 
Differences in business-to-business vs consumer audiences
  • Creating communications for the complex sale
  • Buying based on needs vs wants
  • Selling direct vs multi-step lead processes
  • Navigating multiple buying influences
  • Examples and applications
 
Integrating direct marketing in a multi-channel environment
  • Behavior, context and observation in marketing communications
  • The role of direct marketing for brands
  • Implications of social media for direct marketing
  • Examples and applications
 
Online Course Price Option - Pay as you go:
DMA Member $189/course
Non_Members $219/course
Certification & Testing Fees Included $250 value
 
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